Policies
rie//PROCESS is committed to making its resources, services, and website straightforward to use. These policies explain what you can expect when purchasing digital products, using rie//PROCESS materials, submitting information through the website, or accessing educational content.
The Important Stuff. Without the Fine-Print Maze.
Last updated: August 30, 2026
Digital Products + Refunds
rie//PROCESS digital products are delivered electronically. No physical product will be shipped unless a product listing specifically states otherwise.
Customers are responsible for ensuring they have the software and equipment necessary to access, view, download, and/or print the purchased files.
DIGITAL DOWNLOADS
Because digital products provide access to downloadable content, digital purchases are generally non-refundable and cannot be returned or exchanged.
If you experience a technical problem accessing your purchase, receive an incorrect or corrupted file, or believe there is another problem with your order, please contact rie//PROCESS so the issue can be reviewed and resolved.
Nothing in this policy limits any rights or remedies available under applicable law.
REFUNDS
DIGITAL RESOURCE LICENSE
Your purchase gives you permission to use the resource.
it doesn’t transfer ownership of it.
Unless otherwise stated on the individual product listing, purchasing a rie//PROCESS digital resource grants the purchaser a limited, non-exclusive, non-transferable license to use the resource for its intended educational purpose.
All original rie//PROCESS content, designs, educational frameworks, graphics, activities, worksheets, assessments, facilitator materials, and other resources remain the intellectual property of rie//PROCESS unless otherwise identified.
INDIVIDUAL USE
Individual purchasers may use purchased resources for personal learning, professional development, or certification preparation.
Educators, instructors, and preceptors may use purchased resources as part of instruction they personally provide.
When a resource contains designated student-facing materials, those materials may be reproduced or distributed to learners participating in the purchaser’s own class, training session, or facilitated learning activity.
Instructor guides, answer keys, facilitator materials, and other educator-only content should not be distributed to learners unless the resource specifically indicates otherwise.
EDUCATOR USE
Unless separate written permission or licensing has been provided, rie//PROCESS resources may not be:
Resold or sublicensed
Redistributed as standalone files
Uploaded to public websites, shared drives, resource repositories, or file-sharing platforms
Posted to social media in a manner that reproduces substantial portions of the resource
Shared with other educators or departments as a substitute for purchasing an additional license
Modified and represented as another person’s or organization’s original work
Used commercially to create or sell derivative educational products
Purchase of a resource does not transfer copyright or ownership.
What Is Not Permitted
Organization-wide, department-wide, multi-side, commercial redistribution, or other expanded use may require additional licensing.
Organizations interested in broader use of rie//PROCESS resources may contact rie//PROCESS to discuss licensing options.
Organizational + Expanded use
EDUCATIONAL DISCLAIMER
Education supports practice, it doesn’t replace professional requirements.
rie//PROCESS provides educational and professional-development content related to sterile processing, healthcare education, competency, certification preparation, and related subjects.
Resources are intended for educational purposes only.
rie//PROCESS materials do not replace or supersede:
Current manufacturer’s instructions for use (IFUs)
Facility policies and procedures
Applicable laws or regulations
Current professional standards and guidelines
Infection prevention requirements
Appropriate clinical or professional judgment
Direction from authorized organizational leadership or regulatory authorities
Sterile processing practices, standards, technologies, manufacturer instructions, and certification requirements may change over time. Users are responsible for verifying requirements against current authoritative sources before applying educational information in practice.
Certification-preparation materials are independently developed educational resources.
Unless specifically stated otherwise, rie//PROCESS is not affiliated with, endorsed by, sponsored by, or acting on behalf of any certification organization.
Certification names and trademarks belong to their respective owners.
rie//PROCESS resources do not contain or reproduce confidential or actual certification examination questions, and use of these resources does not guarantee certification-exam performance or a passing score.
Certification Preparation
Consulting + Professional Services
Information provided through the rie//PROCESS website, free resources, contact forms, project inquiries, or preliminary conversations does not by itself establish a consulting engagement.
Consulting or custom-development work begins only after the parties have agreed upon applicable project scope, deliverables, responsibilities, timeline, and fees.
rie//PROCESS provides education-system and professional-development consulting within its stated scope of services. Consulting recommendations do not replace organizational leadership, infection prevention, risk management, regulatory, legal, medical, or other appropriately authorized decision-making.
Organizations remain responsible for evaluating and approving practices, policies, educational materials, and operational changes against applicable requirements.
Website Content + Intellectual Property
Unless otherwise stated, original content appearing on the rie//PROCESS website - including text, graphics, educational frameworks, illustrations, downloadable resources, branding, and original learning materials - is owned by rie//PROCESS and protected by applicable intellectual-property laws.
You are welcome to share links to publicly available rie//PROCESS content.
Publicly available content may not be substantially reproduced, republished, sold, or represented as another person’s or organization’s work without permission.
Brief quotations or references may be used when legally permitted and appropriately attributed.
PRIVACY
rie//PROCESS may collect information that you voluntarily provide when you:
Purchase a product
Submit a contact or project-inquiry form
Subscribe to email communications
Communicate directly with rie//PROCESS
Use other interactive features of the website
Information may include your name, email address, billing information, order details, organization or professional information you choose to provide, and the content of messages or inquiries.
The website may also collect technical information through cookies, analytics, security tools, and similar technologies.
What Information May Be Collected
Information may be used to:
Process and fulfill purchases
Provide digital products
Respond to questions and inquiries
Evaluate project inquiries
Provide customer support
Maintain business and transaction records
Operate, secure, and improve the website
Understand website usage
Send educational or marketing communications when you have chosen to receive them
Meet legal, tax, accounting, or regulatory obligations
How Information May Be used
Payments are processed through third-party payment providers.
rie//PROCESS does not directly store complete payment-card information submitted through the website’s payment-processing system.
Payment Information
rie//PROCESS may use third-party providers for website hosting, commerce, payment processing, analytics, email communications, forms, security, and related business functions.
These providers may process information as necessary to perform their services and according to their respective privacy practices.
Service Providers
Marketing emails are sent only when you have chosen to receive them or where otherwise permitted by applicable law.
You may unsubscribe at any time using the unsubscribe link included in marketing communications.
Transactional messages related to purchases, account activity, or requested services may still be sent when necessary.
Marketing Emails
rie//PROCESS does not sell customer personal information to advertisers.
Information may be disclosed to service providers when necessary to operate the website or provide requested services, or when disclosure is reasonably necessary to comply with law, enforce applicable terms, prevent fraud or misuse, or protect legitimate business and security interests.
Sharing of Information
Third-Party Links + Resources
The rie//PROCESS website may contain links to external websites, standards organizations, manufacturers, professional organizations, social platforms, or other third-party resources.
Those websites operate independently and are responsible for their own content, availability, security, and privacy practices.
A link does not necessarily constitute endorsement unless explicitly stated.
Policy Updates
These policies may be updated periodically as rie//PROCESS services, products, technology, or legal requirements change.
The current version will be posted on this page with an updated revision date. Continued use of the website or purchase of products after changes are posted is subject to the policies applicable at the time of that activity.
Questions?
Questions about purchases, licensing, privacy, website policies, or use of rie//PROCESS resources are welcome.
Something Still Unclear?
For consulting, custom education, competency systems, or organizational projects: